If you're experiencing connection issues with Touch VPN on your iOS device, here are some troubleshooting steps you can try:
Before troubleshooting, please make sure:
- You are connected to the internet via Wi-Fi or mobile data network
- Your device is not jailbroken
- A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.'
- You are running iOS 9 or above
1. Restart Touch VPN:
Close the Touch VPN app and relaunch it. Sometimes, simply restarting the app can resolve connection issues.
2. Switch Servers:
Try connecting to a different VPN server within the Touch VPN app. Occasionally, specific servers may experience issues, so switching to another server may resolve the problem.
3. Update Touch VPN:
Make sure you have the latest version of the Touch VPN app installed on your iOS device. Updates often include bug fixes and performance improvements that can address connection issues.
4. Restart Your Device:
If other troubleshooting steps fail, try restarting your iOS device. This can help refresh the device's network settings and resolve any temporary issues.
5. Contact Support:
If you continue to experience connection issues, reach out to Touch VPN's customer support for further assistance. They may be able to provide specific troubleshooting steps or identify any underlying issues.