Issue: I can’t connect to Touch VPN on my Android device. I click CONNECT, and it just spins. Or, it connects briefly and then disconnects.
How to fix connection issues on an Android:
If you notice the connection being unstable on your Android device when connected to Touch VPN
- first, please make sure you are running the latest version for Android in the Google Play Store.
- Second, check if your Android is rooted or not.
To help determine what's causing our app to disconnect, here is what you should try:
1. Turn off any apps that might interfere.
Temporarily disable any third-party app that may interfere with your connection. For example, a firewall with strict settings, another VPN application, or antivirus. Then restart the device to see if the connection improves.
2. Clear Hotspot Shield’s app cache.
Clearing the app's data will remove all your settings, and you will need to log back in again, so make sure you have access to your username and password.
3. Turn off battery-saving mode.
The phone's battery-saving mode turns off a lot of features, including some networking functionality. Try turning off Battery Saver or any similar feature if it is on.
4. Restart your Android device.
This may appear to be a simple procedure, but it will reset your network and give you a fresh start.
5. Try other locations.
To change the location, click the "Switch location to" option, where you'll find a complete list of our different virtual locations. Try at least a few different servers to see whether the problem persists.
6. Switch to a different network.
Connectivity issues may arise from Internet provider network limits. To resolve this, try connecting to a different network, such as mobile data network on Android, to see if the problem persists.